Customer Service
 
 

Customer Service

Contact Us/Place an Order | Availability | Payment | Shipping/Handling | Guarantee / Return Policy
Permitted Uses / Conditions of Use | Rep Locator | Request a Catalog

CONTACT US/PLACING AN ORDER
Mail: KET Enterprise Division
600 Cooper Drive
Lexington KY 40502-2200
Phone:
Fax:
Hours:
800.354.9067
859.258.7396
Mon-Fri: 9:00 am - 5:00 pm EST
SPECIAL NOTE: If mailing a copy of the purchase order after faxing or phoning it in, please mark the mailed copy "Confirmation Only - DO NOT DUPLICATE." This will prevent shipping a duplicate order.
Previews: Please see our online previews, or call KET to request a sample DVD. Previews are free to institutions and may not be duplicated without written permission from KET.

AVAILABILITY
Most KET video products are available in DVD and broadcast formats. Videos will be shipped in DVD format, where available, unless VHS is specifically requested. Please call for pricing on broadcast formats.

PAYMENT
New Customers: All new customers are required to prepay their first purchase with a VISA, MasterCard, check or money order. These orders must be mailed or faxed to KET.
Methods of Payment: We accept VISA and MasterCard, check or money order payable to KET. Personal orders must be prepaid.
Invoicing: We will be happy to invoice for any institutional order of $45 or more with a purchase order for existing customers. Orders less than $45 must be prepaid. Invoices are mailed separately from orders. Payment is due within 30 days of invoice. Please remit payment to:

KET Enterprise Division
PO Box 640827
Cincinnati, OH 45264-0827

Special Pricing: You may qualify for special statewide license discounts, quantity discounts, or online promotional offers. Please ask when you call.
Bids or Quotes: Call us at 800.354.9067.

SHIPPING/HANDLING
Most orders are processed within four business days and shipped UPS Ground with no deliveries to P.O. Boxes. Large orders (more than 100 sets) may be processed as freight shipments. Please allow two weeks for delivery.
Charges: Charges for orders shipped in the continental U.S.*

For orders up to $1,000, add 10% S/H.
For orders over $1,000, add 9% S/H.
Minimum shipping charge = $8.

*Call Customer Service for express delivery charges, and for shipping charges outside the continental U.S. Note: shipping charges subject to change.

GUARANTEE / RETURN POLICY
We hope you’ll be delighted with your purchases from KET, but if you’re not, you may return the materials you bought in salable condition within 60 days to receive a refund, minus shipping and handling charges. The process for crediting returns may take up to 6 weeks.

Please include a copy of the invoice or packing slip with a written reason for your return, and ship the materials by a traceable delivery service to this address:

KET Enterprise
Attn: Returns
600 Cooper Drive
Lexington KY 40502-2200

Before returning large orders, please call 800.354.9067 to speak with a customer service representative.

PERMITTED USES / CONDITIONS OF USE
KET materials in any format are for use only by the person or organization acquiring them through license agreement or directly from KET.

Without prior written permission from KET, they may not be rented or sold, broadcast, cablecast, shared or distributed by computer/Internet, reproduced, digitized, or reformatted in any manner (in whole or in part), or shown at events for which viewers are charged a fee.

Prices listed on our website and in our catalog do not include broadcast, datastream, or duplication rights, but these rights are available with an educational use license for many of our products. Call KET if you would like to discuss special contractual arrangements.

Federal Tax ID # 61-0722558

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